Shipping & Returns
|Location||Delivery Service||Estimated Delivery Time||Price|
|UK||Royal Mail 1st Class Signed-for
|1-2 working days||£3.95|
|UK||Royal Mail 1-2 Days Signed-for
|1-2 working days||£6.50|
|UK||ParcelForce Special Delivery
(Large Parcel - Up to 5kg)
|1-2 working days||£15.00|
|ROI & Europe||ParcelForce Worldwide Express Delivery||3-5 working days||£9.00|
|Rest of World||ParcelForce Worldwide Express Delivery||3-5 working days||£15.99|
Shipping- Bank Holiday 26th August
Orders placed after 12pm Friday 23rd August will not be dispatched until Tuesday 27th August.
Collect From Make Up Pro Store Belfast
We offer a complimentary collection service for items purchased online. These can be collected only from Make Up Pro Store Belfast. You will receive an email notification when your order is ready, this is usually within 48 Hours, if ordered Sunday- Thursday, however during busy periods this can take longer. When collecting your parcel you are required to show the 'Order is Ready' email and some identification to verify your identity. Without either of these we cannot release the order.
Should you have any questions regarding is service, please email firstname.lastname@example.org
We hope you have fallen in love your new make-up, as we are committed to offering you the best make-up products on the market. However, if there is a problem with your order, please contact us within 7 working days of delivery of your products, so we may advise you of the necessary steps before returning the products.
If you feel the products you received from us do not meet your expectations, you may return, within 14 working days from delivery, any item in its original unused condition for a full refund. Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels still attached. Please be aware some items are ineligible for return or exchange, please check the list below.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
You will need to include a completed version of our returns form with your items, this can be found below. We strongly recommend that the parcel be sent by a recorded delivery service, one that requires a signature upon receipt. We cannot accept liability for returned goods lost in transit.
If you require a refund, this will be processed within 30 days of us receiving your returned goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. (This is not inclusive of any delivery charge that was chosen at checkout, barring any exceptional circumstances). Refunds will only be made against the original credit/debit card or Paypal account used.
An exchange will be posted within 14 working days of the returned items being received.
Please be advised that we cannot accept returns for the following products due to hygiene reasons:
- Mascaras – all types
- Lipgloss, Lipgloss Supershine, Lipgloss Supershine Transparent, Lipgloss Supershine Reflex, Paintgloss , Lipstick and Durable Lip Fluid
- Fluid Liner and Eyeliner
- 2-Way Gel
- Eyebrow Fix
- Mascara Base
- Neutralizer 10ml
- Fix It and Make-Up Fixer
We do not accept returns or exchanges on any sale or discounted items.
In- Store Purchases/Returns
The above policy is only applicable to purchases made online. Returns for Make Up Pro Store product purchases made at one of our stores will not be returned or exchanged online, regardless of whether there is a fault with the product.
How to Returns your items
Return your items by post
Please return your items in a securely sealed parcel, including the original delivery note and a completed returns form. We strongly recommend that the parcel be sent by a recorded delivery service, as we cannot accept liability for goods lost in transit.
This charge will only be refunded if the product was delivered damaged, we sent the wrong shade/product or developed a fault.
The address can be found on the ‘Returns Form’ below.
Processing your refund
If your refund is approved, we will process it within 30 days of receiving your returned goods, provided that you have returned them to us in their original condition.
Reasons for return
01 – Product damaged
02 – Incorrect product / colour sent
03 – Faulty product
04 – Item Unwanted
EXCLUDED DELIVERY AREAS
BRAND- Make Up Atelier Paris cannot be posted to Republic of Ireland