Policies and Procedures

Malpractice and Maladministration Policy

 


This policy is aimed at, Tutors and Customers, including Learners, who are delivering, or enrolled on an  approved qualification who are involved in suspected or actual Malpractice/ Maladministration.   It is also for use by Make up Pro Store team members to ensure they deal with all Malpractice and Maladministration investigations in a consistent manner.

 

It sets out the steps the Centre’s, and Learners or other Personnel must follow when reporting suspected or actual cases of Malpractice/Maladministration and Make Up Pro Store's responsibilities in dealing with such cases.  It also sets out the procedural steps Make up Pro Store will follow when reviewing the cases. 


CENTRE’S RESPONSIBILITY
 


 

It is important that the staff involved in the management, assessment and quality assurance of Make up Pro Storequalifications, and the Learners, are fully aware of the contents of the policy and that the Centre has arrangements in place to prevent and investigate instances of Malpractice and Maladministration.

A failure to report suspected or actual Malpractice/Maladministration cases, or have in place effective arrangements to prevent such cases, may lead to sanctions being imposed on the Centre (see ITEC’s Sanctions policy for details of the sanctions that may be imposed.)

The Centre’s compliance with this policy and how it takes reasonable steps to prevent and/or investigate instances of Malpractice and Maladministration will be reviewed by Make Up Pro Store  periodically through our on-going Centre monitoring arrangements.

Should an investigation be undertaken into the Centre, the Head of Make Up Pro Store  will: 

•  Ensure the investigation is carried out by competent investigators who have no personal involvement in the incident or interest in the outcomes 

•  Ensure the investigation is carried out in an effective, prompt and thorough manner and that the Investigator(s) look beyond the immediate reported issues to ensure that arrangements at the Centre are appropriate for all qualifications 

•  Respond speedily   and openly to all requests relating to the allegation and/or investigation 

•  Co-operate and ensure that all staff co-operate fully with any investigation and/or request for information

 

REVIEW ARRANGEMENTS


 

Make Up Pro Store  will review the policy annually as part of our annual self-evaluation arrangements and revise it as and when necessary in response to Customer and Learner feedback; changes in Make up Pro Store and Make Up Pro Store practices; actions from the Regulatory Authorities or External Agencies; changes in Legislation; or trends identified from previous allegations.

In addition, this policy may be updated in light of operational feedback to ensure Make up Pro Store arrangements for dealing with suspected cases of Malpractice and Maladministration remain effective.

If you would like to feedback any views please contact us via the details provided at the end of this policy. 

 

DEFINITION OF MALPRACTICE 

 


Malpractice is essentially any activity or practice, which deliberately contravenes Regulations and compromises the integrity of the internal or external assessment process and/or the validity of certificates.  It covers any deliberate actions, neglect, default or other practice that compromises, or could compromise any of the following:

 

•  The assessment process 

•  The integrity of a Regulated Qualification 

•  The validity of a result or certificate 

•  The reputation and credibility Make Up Pro Store  

•  The qualification or the wider qualification’s community 

Malpractice may include a range of issues from the failure to maintain appropriate records or systems to the deliberate falsification of records in order to claim certificates.

For the purpose of this policy, this term also covers misconduct  and forms of unnecessary discrimination or bias towards certain groups of Learners. 

DEFINITION OF MALADMINISTRATION


 

Maladministration is essentially any activity or practice which results in non-compliance with Administrative Regulations and requirements and includes the application of persistent mistakes or poor administration within a Centre (e.g., inappropriate  Learner records.)

 

EXAMPLES OF MALADMINISTRATION


 

The categories listed below are examples of Centre and Learner Maladministration.  Please note that these examples are not exhaustive and are only intended as guidance on Make Up Pro Store’s definition of Maladministration:

•  Persistent failure to adhere to Make Up Pro Store’s Learner registration and certification procedures 

•  Persistent failure to adhere to Make up Pro Store’s Centre recognition and/or qualification requirements and/or associated actions assigned to the Centre 

•  Late Learner registrations (both infrequent and persistent) 

•  Unreasonable delays in responding to requests and/or communications from Make Up Pro Store

•  Inaccurate claim for certificates 

•  Failure to maintain appropriate auditable records, e.g., certification claims and/or forgery of evidence 

•  Withholding of information, by deliberate act or omission, from us which is required to assure Make up Pro Store of the Centre’s ability to deliver qualifications appropriately 

•  Misuse of Make up Pro Store’s logo and trademarks or misrepresentation of a Centre’s relationship with Make up Pro Store  and/or its recognition and approval status with Make up Pro Store

•  Failure to adhere to, or to circumnavigate, the requirements of Make Up Pro Store Reasonable Adjustments and SpecialConsiderations Policy 

 

EXAMPLES OF MALPRACTICE


 

The categories listed below are examples of Centre and Learner Malpractice.  Please note that these examples are not exhaustive and are only intended as guidance on Make Up Pro Stores definition of Malpractice:

•  Denial of access to premises, records, information, Learners and staff to any authorised Make Up Pro Store's representative and/

or the Regulatory Authorities 

•  Failure to carry out internal assessment, internal moderation or internal verification in accordance with Make up Pro Store's requirements 

•  Deliberate failure to adhere to Make up Pro Stores Learner registration and certification procedures 

•  Deliberate failure to continually adhere to Make Up Pro Store Centre recognition and/or qualification approval requirements or actions assigned to the Centre 

•  Deliberate failure to maintain appropriate auditable records, e.g., certification claims and/or forgery of evidence 

•  Fraudulent claim for certificates 

•  The unauthorised use of inappropriate materials / equipment in assessment settings (e.g., mobile phones) 

•  Intentional withholding of information from us which is critical to maintaining the rigor of quality assurance and standards of qualifications 

•  Deliberate misuse of Make Up Pro Store’s logo and trademarks or misrepresentation of a Centre’s relationship with Make up Pro Store and/or its recognition and approval status with Make up Pro Store. 

•  Collusion or permitting collusion in exams/assessments 

•  Learners still working towards qualification after certification claims have been made 

•  Persistent instances of Maladministration within the Centre 

•  Deliberate contravention by a Centre and/or its Learners of the assessment arrangements as specified for Make up Pro Store qualifications. 

•  A loss, theft of, or a breach of confidentiality in, any assessment materials 

•  Plagiarism by Learners/staff 

•  Copying from another Candidate (including using ICT to do so) 

•  Personating -assuming the identity of another Candidate or having someone assume your identity during an assessment 

•  Unauthorised amendment, copying or distributing of exam/assessment papers/materials 

•  Inappropriate assistance to Learners by Centre staff (e.g., unfairly helping them to pass a unit or qualification) 

•  Deliberate submission of false information to gain a qualification or unit 

•  Deliberate failure to adhere to, or to circumnavigate, the requirements of Make up Pro Store’s Reasonable 
   Adjustments and Special Considerations Policy 

•  False ID used at the registration stage 

•  Creation of false records 

•  Impersonation of a Learner for assessment 

•  Inappropriate use of technology during assessments (e.g., mobile phone) 

•  Cheating 

•  Cash for certificates (e.g., the selling of certificates for cash) 

•  Selling papers/assessment details 

•  Extortion 

•  Fraud 

•  Failure to manage and prevent Conflicts of Interest 

 

CONFLICTS OF INTEREST


 

Centers must ensure that assessments are not undertaken by any person who has a personal interest in the result of the assessment (e.g., Internal Verifiers signing off their own assessments; someone assessing the work of a family member; or someone whose pay is influenced by positive assessment results.)

Centers are not permitted to offer financial reward for any of their staff involved in the assessment of Learners in respect of the assessment outcomes of those Learners (other than normal pay associated with the role of Assessors, etc) that may lead to doubts about the integrity of their decisions.

In addition, EVs/Examiners will check this aspect when reviewing assessment arrangements at Centers and will record details of any such checks/conflicts recorded in the associated Centre engagement reports. 

If such conflicts cannot be avoided (e.g., due to a lack of competent  staff at the Centre) the EV/Examiner will make arrangements for the relevant part of the assessment to be subject to scrutiny by another person and in doing so will seek approval for such arrangements with the Quality Manager.

Please See ITEC Website for their 'ITEC Policy on Malpractice and Maladministration'